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La Biblioteka is unable to accept any returns or exchanges without the original proof of purchase.
Magazines and paperback books without a cellophane wrapper once purchased cannot be returned for refunds or exchanged.
For returns or exchanges of purchases made in-store, please refer to the Return Policy printed on your receipt.
For online purchases, notify us by email, [email protected] , within 14 days of receipt of your purchase If you wish to return your item for a refund or exchange. After receiving approval from La Biblioteka, the item needs to be posted back to us within 14 days along with the proof of purchase. The item must be unused in the original packaging, and in the same condition that you received it.
La Bibliotekais not responsible for any return postage costs. We recommend that you obtain a tracking number and insurance from your courier/delivery service in case the package you are returning is lost or damaged.
Any returns or exchanges which are returned outside of our return period, damaged, worn, or unaccompanied by the original proof of purchase will not be accepted and will be returned to the customer.
We do not accept returns on personalised items or Gift Cards.
Please do not send your purchase back to the manufacturer.
Once your returned item is received and inspected, you will be notified by email if your refund request has been approved.
Approved returns will be refunded by the original method of payment within 10 working days. Once processed, debit card/credit card refunds can take up to 5 working days to appear in your account.
To return a gift that has been delivered to you directly from La Biblioteka, you can request a merchandise exchange or online gift card by contacting us at [email protected] for approval.
You will be notified once the returned item is received and inspected by Papersmiths and advised if your exchange/credit request has been approved.
Exchanges will only be offered for products in perfect condition, with the original packaging, for non-discontinued collections or lines, and will be valued at the current retail price.
Papersmiths is not responsible for any return postage costs. We recommend that you obtain a tracking number and insurance from your courier/delivery service in case the package you are returning is lost or damaged.
We can not offer an exchange or credit for gift purchases that are not marked ‘Gift’ at the time of purchase.
Please send returns to:
Kommune, Castle House